Privacy Policy

Last updated: July 9, 2026

This Privacy Policy describes how Narrative Pulse (Narrative Pulse Limited) collects, uses, and protects your personal information. We are committed to safeguarding your data and handling it responsibly in accordance with applicable privacy laws. This policy explains what information we gather, how we use it, and the rights you have regarding your personal data.

Who We Are

We are a content and analytics service provider specializing in natural language generation for quarterly reports and automated narrative writing. Our platform serves Calgary-based analysts and financial professionals. We operate our services with respect for your privacy and maintain transparent practices regarding data handling. All personal information collected through our website is processed in accordance with privacy regulations in Canada.

Information We Collect

We collect information in several ways:

• Contact Information: When you reach out to us, we collect your name, email address, phone number, and message content to respond to your inquiries.
• Usage Data: We gather information about how you interact with our website, including pages visited, time spent, and browsing patterns.
• Cookies and Tracking: We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze site performance.
• Technical Data: We automatically collect IP addresses, browser type, operating system, and device information.

Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Consent: When you provide information through contact forms or subscribe to our services, you consent to processing.
• Legitimate Interest: We process data to improve our services, maintain website security, and analyze user behavior for service enhancement.
• Legal Obligation: We may process data to comply with applicable laws and regulations.

We do not process sensitive personal data unless explicitly required or with your clear consent.

How We Use Your Information

We use collected information for specific purposes:

• Responding to your inquiries and providing customer support
• Sending service updates and relevant information about our offerings
• Analyzing website usage patterns to improve functionality and user experience
• Ensuring website security and preventing fraudulent activities
• Personalizing your experience on our platform
• Complying with legal obligations and enforcing our terms of service

We do not sell, trade, or rent your personal information to third parties. We may share information with service providers who assist us in operating our website, but they are bound by confidentiality agreements.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy:

• Contact Form Submissions: We retain contact messages for up to 24 months following your last interaction to maintain communication history and respond to follow-up questions.
• Analytics and Cookie Data: Website analytics data and cookie-based tracking information is retained for up to 14 months to identify trends and patterns in user behavior.
• Server Logs: Technical logs containing IP addresses and access information are retained for up to 12 months for security purposes and troubleshooting.
• Email Subscriptions: If you subscribe to our communications, we retain your email address until you unsubscribe or request removal.

After the retention period expires, we securely delete or anonymize your data. You may request deletion of your information at any time by contacting us.

Your Privacy Rights

You have important rights regarding your personal data:

• Right to Access: You can request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct inaccurate or incomplete information.
• Right to Deletion: You can request that we delete your personal data, subject to legal obligations.
• Right to Data Portability: You may request your information in a structured, commonly used format.
• Right to Withdraw Consent: If processing is based on consent, you can withdraw it at any time.
• Right to Object: You can object to processing for legitimate interest purposes.

To exercise these rights, contact us using the information provided below. We will respond to your request within 30 days.

Cookies and Similar Technologies

We use cookies to improve your experience on our website. Cookies are small files stored on your device that help us remember your preferences and analyze site usage. We use both session cookies (temporary) and persistent cookies (longer-lasting).

Our cookies serve several functions: essential cookies ensure basic website functionality, analytical cookies help us understand how visitors use our site, and preference cookies remember your settings. Most web browsers allow you to control cookie settings through your browser preferences. Disabling cookies may affect some features of our website.

We do not use cookies for targeted advertising. Our use of cookies is designed solely to enhance functionality and provide analytics about general usage patterns.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include encryption of sensitive data, secure server infrastructure, and regular security audits.

However, no method of internet transmission is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any login credentials associated with our services.

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of third-party sites. We encourage you to review the privacy policies of any external websites before providing personal information. This privacy policy applies only to information collected through our website.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by updating the "last updated" date at the top of this policy. Your continued use of our website following the posting of changes constitutes your acceptance of the updated policy. We recommend reviewing this policy regularly to stay informed about how we protect your information.

Supervisory Authority

You have the right to lodge a complaint with the appropriate data protection authority if you believe we have violated your privacy rights. In Canada, you can contact the Office of the Privacy Commissioner of Canada (OPC), which oversees compliance with federal privacy legislation. You may also contact your provincial privacy commissioner if applicable. Filing a complaint does not prevent you from pursuing other legal remedies.